Shipping policy
At HOUSE OF JORAS , every order is prepared, packed, and delivered with care. This Shipping Policy explains how we handle domestic and international deliveries, processing times, courier partners, and related details.
Order Processing
All orders are processed within a reasonable timeframe, unless stated otherwise on the product page during festive seasons, sales, or high-volume periods.
Once an order is placed, our team carefully inspects product quality, prepares the packaging, and forwards the parcel to our trusted courier partners.
If any unexpected delay occurs due to availability, holidays, or operational challenges, we will notify you via email or SMS.
Domestic Shipping Within India
HOUSE OF JORAS offers reliable delivery across India through leading logistics partners. Delivery timelines vary depending on your location, courier accessibility, weather conditions, and regional serviceability.
Metropolitan areas generally receive orders faster than remote or rural regions.
All shipments include tracking details, which are shared once the order is dispatched.
International Shipping
International delivery is available
Shipping charges, delivery timelines, customs regulations, and import duties may vary based on the destination.
Any customs fees, taxes, or duties imposed by the receiving country are the responsibility of the customer.
We recommend reviewing your local customs rules before placing an international order.
Tracking Information
Once your order is dispatched, you will receive a tracking link via email or SMS. This link allows you to view real-time updates regarding shipment movement, courier status, and estimated delivery.
If tracking details do not appear immediately, please allow the courier system some time to update.
Shipping Charges
Shipping fees, if applicable, will be displayed at checkout before completing your order.
Charges depend on delivery location, order weight, courier availability, and promotional offers.
During special events or campaigns, free shipping may be applicable on select orders or categories.
Delivery Attempts
If the courier is unable to deliver the package due to an incorrect address, unavailability, or unreachable contact number, the courier may attempt redelivery.
In some cases, the package may be returned to us if unsuccessful.
We will contact you to arrange a reshipment, where additional charges may apply.
Delayed or Lost Shipments
While we work with reputed logistics partners, delays may occur due to unforeseen circumstances such as weather, transportation strikes, natural events, or operational restrictions.
If your order appears delayed or lost, please contact us and our support team will coordinate with the courier to resolve the issue promptly.
Address Accuracy
Please ensure that your delivery address and contact details are accurate at the time of checkout.
HOUSE OF JORAS is not responsible for delays or non-delivery caused by incomplete or incorrect address information provided during purchase.
Packaging Quality
Every order is packaged with utmost care to ensure that your garments reach you in perfect condition.
If your package appears tampered with or damaged upon delivery, we request that you photograph the parcel and contact us immediately before opening the package.
Contact for Shipping Assistance
For any inquiries related to shipping, tracking, or delivery, you may reach us at:
HOUSE OF JORAS
Email: houseofjoras@gmail.com.